How can we help?

If an analysis failed, a purchase is missing or something in the app does not look right, send us the details below.

Contact

Email laugonz@me.com. Include your device model, iOS version and a short description of what happened. Do not attach private chat screenshots unless we specifically ask for a redacted example.

Restore a purchase

Open Clarity Chat and use the restore option on the purchase screen. Confirm that the device is signed into the same Apple account used for the original purchase.

Analysis is taking too long

Use clear screenshots, keep the app open and try a smaller set if the connection is slow. Up to four images are supported, but one or two consecutive screenshots may be enough for a focused question.

Urgent relationship or safety concerns

Support cannot provide crisis care or assess abuse. If you are in immediate danger, contact local emergency services. For relationship-abuse concerns, use a trusted local hotline or advocate from a safe device.